Q: Can I tile over existing floor tiles?


A: Yes you can, only providing your existing tiles are completely sound with no movement or hollow areas underneath. It is advisable to de-grease existing surface, scratch up any smooth glazed surfaces in order to key new adhesive onto and apply a Slurry Coat as directed on adhesive packaging. It is advisable to use flexible adhesive & grout.


Q: Can I use tiles for outdoors?

A: Most porcelain tiles can be used outside and some Limestones, slates & terracottas. Please check before ordering. Some materials would benefit from sealing with an outdoor suitable sealer - such as LTP Mattstone, LTP MPG or LTP Colour Intensifier.


Q: Can I tile onto Wooden Floorboards?

A: Yes, providing the boards are sound and any movement minimized. Over-boarding may be necessary and you should always use an appropriate flexible adhesive and flexible grout.


Q: Can I put underfloor heating under any tile?

A: Yes underfloor heat mats can go under any tile. Flexible adhesive and grout must be used.


Q: Can I amend my order prior to delivery?

A: Yes with the exception of our range of Bespoke Hand painted tiles. Providing we have enough notice, we can add to or amend a general order if it has not yet been despatched.


Q: Can I collect from your Store/Showroom?

A: Yes, this could be arranged if we have enough notice. Please talk to our sales team on 01823 667242 or


Q: Can I buy single tiles or do I have to buy boxes?

A: You can buy any amount of tiles. Delivery charges are worked out upon weight of order. Obviously full boxes are less likely to have breakages.


Q: Are all tiles kept in stock, if not, how long for delivery?

A: The majority of tiles are in stock, but in the event of any being out of stock, you will be notified at the point of ordering. Our Sales Team will notify you of the estimated arrival time, which generally does not exceed 2 weeks.


Q: What are the types of Stone Tiles

A: The most common used types are:

  • Limestone
  • Travertine
  • Sandstone
  • Granite
  • Basalt
  • Slate
  • Marble


Q: Can all tiles be used for Floors & Walls?

A: All floor tiles can be used for floor or walls (just check the load baring for some of the heavier tiles on the wall). Specified wall tiles can only be used on the wall. For large format wall and floor tiles a Single part cement based floor adhesive should be used.


Q: Can I tile onto Bitumen, Gypsum Plasters or Anhydrite Floor Screeds?

A: Yes it is possible with the correct preparation. Refer to Adhesive manufacturers technical information.


Q: What is the difference between a Ceramic and a Porcelain tile?

A: The difference is in the biscuit, or base of the tile. A ceramic biscuit is normally made from red clay which is then glazed and fired. A porcelain biscuit is made from much finer grained clay which is then pressed under very high pressure; this makes it very hard and impervious to water. As a result porcelain tiles are generally frost proof and stronger than a ceramic.


Q: What are the types of Porcelain?


A: Natural Porcelain or unglazed porcelain, as the name implies, has not been glazed or polished. These tiles are made of porcelain throughout. It is normally a good idea to seal natural porcelain tiles before grouting - see LTP MPG Sealer.


Polished Porcelain is natural porcelain with a mechanically polished surface - not a glaze. The polishing process opens up the pores of the tile, as a result polished porcelain tiles will require sealing before grouting to increase resistance against staining - See LTP MPG Sealer.


Glazed Porcelain can be partially glazed, using glaze elements in the manufacturing process, or they can be completely glazed. These do not require sealing.


Q: What is Terracotta?

A: Unglazed Terracotta is actually kiln fired natural earth with all the impurities and blemishes of unrefined clay, particulary evident in the hand made terracotta, adding to its character. Machine compressed and finished terracotta generally has a smoother, more refined look. Both are good conductors of heat.


Q: Which tiles require sealing?

A: All porous tiles like Terracotta, Limestone, Sandstone, Slate, Crackle Glazed tiles and most Polished Porcelain.


Q: Which is the warmest tiles underfoot?

A: Unglazed terracotta is the warmest without underfloor heating.